Excess Payments

Once Flooring Services Australia has received authorisation to carry out repairs or replace your flooring, a letter will be sent to you notifying you of the excess fee applicable to your insurance policy.

Excess fees must be paid in order for us to commence restoration or replacement works.

In Person
If you would like to pay in person by cash, cheque, credit card or EFTPOS, please feel free to drop into our offices during business hours, click here for details.

By Phone
To pay by credit card over the phone, please phone 1 300 766 289 during business hours and state your Job Reference number. A receipt of the transaction will be posted to you within 48 hours.

By Mail
To pay by mail, please download the Excess Payment form, print, complete and send with a cheque to:

Flooring Services Australia – Accounts Receivable
PO Box 5013
South Melbourne VIC 3205

Online
Please use our form below to pay your excess online via our secure payment system. Transactions will take place on a secure server.

(* denotes a mandatory field)
     
Name:   *
     
Email Address:   *Receipt Address
     
Invoice No:   *8 digits located at top left of invoice
    (Click here to see a sample invoice)
Amount: $ Please use decimal places, eg, $20.50
     
If all details are correct please hit the 'Pay Now' button to enter our secure transaction page.
 
     

Disclaimer:
By submitting your payment online you are acknowledging and authorising Flooring Services Australia to proceed with the works as per your Scope of Works letter. In agreeing you must notify Flooring Sevices staff and contractors of any known risks/hazards at your property listed in the Scope of Works letter. For full terms and conditions please refer to your Scope of Works.

Refund Procedures:
Should you decide not to proceed with works after you have paid your excess, a refund of your excess payment will be completed within 7 working days after written notification from yourself and your Insurer/Loss Adjuster.